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Your Swiss ride-hailing app.

Privacy Policy

Effective date: January 10, 2025

Last updated: October 22, 2024

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1. Introduction
Vertt AG ("we", "us" or "our") operates the website https://www.vertt.ch and the Vertt mobile app (collectively referred to as the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

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2. Definitions

  • Service: The vertt.ch website and the Vertt app operated by Vertt AG.

  • Personal Data: Information about an identifiable living person.

  • Usage Data: Data automatically collected when using the Service (e.g., page visit duration).

  • Cookies: Small data files stored on your device.

  • Data Controller: The entity that determines the purposes and means of data processing (here: Vertt AG).

  • Data Processor (Service Provider): Third parties who process data on behalf of the Controller.

  • Data Subject (User): Any individual using the Service and whose personal data is collected.

3. Types of Data Collected

  • Personal Data: When using our Service, we may ask you to provide the following:

    • Email address

    • First and last name

    • Phone number

    • Driver's license

    • Photo

    • Address (including postal code, city, canton, country)

    • Cookies and usage data

  • Usage Data: Automatically collected data when visiting the website or using the app, e.g. IP address, browser type, operating system, pages visited, timestamps, device type, device ID.

  • Location Data: If you allow it, your location may be used to improve the Service. You can enable or disable this in your device settings.

4. Cookies and Tracking
We use cookies and similar technologies (e.g., beacons, scripts) to analyze and improve usage of our Service.

Examples of cookies used:

  • Session Cookies: To operate the Service

  • Preference Cookies: To remember your settings

  • Security Cookies: For security purposes

You can disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

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5. Use of Data
Vertt AG uses the collected data for:

  • Providing and maintaining the Service

  • Notifying you about changes

  • Enabling interactive features

  • Providing customer support

  • Analysis to improve the Service

  • Monitoring usage

  • Detecting and addressing technical issues

  • Sending news, offers, and information (unless you opt out)

6. Legal Basis (under GDPR)
For users in the EEA, the processing of personal data is based on:

  • Contract performance

  • Your consent

  • Our legitimate interests (where not overridden)

  • Legal obligations

  • Payment processing

7. Data Retention
Your data is stored only as long as necessary for the intended purposes or as required by law. Usage data may be retained for a shorter period, unless it is used for security or functionality analysis.

8. Data Transfers
Your information may be transferred to and processed in countries outside your residence (e.g., Switzerland). Vertt AG ensures appropriate safeguards are in place during such transfers.

9. Disclosure of Data
Your data may be shared with:

  • IT service providers (e.g., hosting, analytics)

  • Payment providers (e.g., Worldline/SIX)

  • Advertising platforms (e.g., Google Ads, Facebook Ads)

  • Authorities, if legally required

  • In case of mergers or acquisitions

All partners are contractually bound to confidentiality and GDPR compliance.

Data Security and Do Not Track (CaloPPA Notice):
Vertt AG implements commercially reasonable measures to protect your data. However, no transmission or storage method is 100% secure.

10. Third-Party Services
We use the following third-party providers, among others:

  • Google Analytics / Firebase (web & app analytics)

  • Zendesk (customer support)

  • AppFly (digital services)

  • Facebook Ads (remarketing)

  • Worldline/SIX (payment processing)

For details, refer to the respective privacy policies of these providers.

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11. Payments
Payments are processed via external providers (e.g., Worldline / SIX). We do not store credit card data. Payment processing complies with PCI-DSS standards.

12. Your Rights under the GDPR (for EEA Users)
You have the right to:

  • Access, correct, or delete your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent

  • File a complaint with a data protection authority

You may contact us to exercise your rights. We may ask you to verify your identity.

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13. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. Changes will be posted on this page. For material changes, we will notify you via email or through our app.

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